If you need to change or cancel an order, please contact our customer support immediately at support@innotronix.org. We will do our best to accommodate your request before the order is dispatched. However, if the order is already in the shipping process, changes or cancellations may not be possible. In such cases, you would need to follow our return policy upon receiving the item.

Orders can be cancelled for several reasons, including item unavailability, payment issues, or suspected fraud. If your order was cancelled, we will send you an email notification explaining the reason and, if applicable, refund information. If you have any concerns, please reach out to our support team.

Your invoice or receipt is typically available in your customer account on innotronix.org under "Order History" after your shipment is confirmed. If you do not have an account or require further assistance, please contact us by email, and we will send you a copy.

We apologize for any error! If you received an incorrect item, please contact our customer support at support@innotronix.org within 7 days of receipt. Please provide photos of the item received and the packaging, along with your order number. We will promptly arrange for the correct item to be sent and provide instructions for returning the incorrect one.

Delivery times consist of 1-2 business days for processing plus transit time, which can range from 7-20 business days for most standard deliveries. This depends on the product's origin, the chosen shipping method, and the destination country. Precise estimates are provided on each product page and during the checkout process.

We partner with various international and national carriers such as DHL, Hermes, UPS, FedEx, DPD, as well as national postal services and specialized logistics partners from our suppliers. The carrier used depends on the product's origin and destination.

Upon dispatch of your order, you will receive an email with a tracking number and instructions. You can also find tracking information within your customer account. Please note that for some low-value items, tracking might not always be available.

If your order is delayed beyond the estimated delivery times, please first check your tracking number for the latest updates. Occasionally, delays can occur due to customs or logistics issues. If the status remains unchanged for a prolonged period or you have concerns, please contact our customer support, and we will help investigate your parcel's whereabouts.

Due to the nature of our international shipping partners and to ensure reliable delivery, we generally do not offer delivery to DHL Packstations or similar automated parcel locker services. Please provide a standard residential or business address for delivery.

A parcel may be returned if it was unclaimed at the post office within the holding period, if the address was incorrect or incomplete, or if there were customs issues that not resolved. In such cases, you may be responsible for additional shipping costs for re-delivery or for the return shipping fees. We recommend closely monitoring your tracking status.

IOSS (Import One Stop Shop) is a simplified system for declaring and paying VAT for goods up to €150 imported into the EU. While Innotronix is IOSS registered, which helps ensure VAT is pre-paid by most of our suppliers, in rare cases, unforeseen charges may still occur. We offer a reimbursement policy for such instances. For orders over €150, or if you are outside the EU, you are typically the importer of record and responsible for any charges.

For goods shipped from within the EU to an EU country, no additional customs duties apply. For goods from outside the EU over €150 in value, you, as the importer, are responsible for paying any applicable customs duties in addition to import VAT. For customers outside the EU (e.g., Switzerland, UK, USA), you are always responsible for any local duties and taxes.

We offer a goodwill reimbursement for unexpected import VAT, customs duties, or handling fees that were not clearly indicated at the time of purchase. If you incur such additional fees upon delivery, please pay them, then contact our customer support at support@innotronix.org within 14 days, providing your order number and proof of payment for the charges. Upon verification, we will process your reimbursement.

You have the right to return an item within 14 days of receipt, provided it is in its original, unused condition and in its original packaging. Certain items may have specific return conditions. Please refer to our full return policy for detailed information.

To start a return process, please contact our customer support at support@innotronix.org, stating your order number and reason for the return. We will provide you with further instructions and the return address. Please do not send items back without prior authorization.

Once your returned item is received and inspected, your refund will be processed within 5-7 business days to your original payment method. Please note that the time for funds to appear in your account may vary depending on your bank or payment processor.

If you have received a faulty or damaged item, we sincerely apologize. Please contact us immediately by email at support@innotronix.org, providing your order number and clear photos of the defect/damage. We will arrange for a replacement or refund in accordance with our policy.

We accept a variety of secure payment methods, including Visa, MasterCard, American Express, Apple Pay, Google Pay, and PayPal. The full list of available payment options will be displayed during the checkout process.

If your payment failed, please check your card details for accuracy, ensure sufficient funds, and verify your card's expiry date. Sometimes, issues can be with your bank. Try another payment method or contact your bank. If the problem persists, please reach out to our customer support.

Yes, we use advanced encryption technologies (SSL/TLS) to protect your payment information. All transactions are processed through secure and certified payment gateways, ensuring the confidentiality and security of your data.

You can create an account by clicking on the "Register" or "My Account" button in the top right corner of the website and following the prompts. Creating an account allows you to track orders, save shipping addresses, and view your purchase history.

If you have forgotten your password, click on the "Forgot Password?" link on the login page. Enter the email address associated with your account, and we will send you instructions to reset your password.

You can update your personal details, shipping addresses, and payment information by logging into your account and navigating to the "My Account" or "Profile Settings" section.

Yes, you can place an order as a guest without creating an account. However, creating an account offers the convenience of tracking orders, faster checkout for future purchases, and viewing your order history.

You can use the search bar at the top of the website to find products by name or keywords. You can also browse products by categories presented in the main menu.

Product availability information is usually indicated on the product page. If an item is temporarily out of stock, this will also be noted. In case of pre-orders or longer waiting times, this information will be provided.

All products come with a standard manufacturer's warranty, as well as consumer rights according to German law. Specific warranty details may vary by manufacturer. For information on a particular product, please refer to its description or contact us.

We would love to hear your feedback! You can leave a product review on its respective product page after purchase. Your reviews help other customers make informed decisions and help us improve our service.