We deliver our products to a wide range of countries to ensure our innovations reach you, wherever you are. Our primary shipping regions include:

• Germany
• All European Union (EU) countries (e.g., Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden).
• Other European Countries: Switzerland, United Kingdom, Norway.
• Planned & Expanding: We are actively working to expand our reach and plan to offer shipping to **USA, Canada, and Ukraine** in the near future. While these destinations may currently have limited availability or longer delivery times, we are committed to making our products accessible globally. Please check the product page and checkout for the most current shipping options to these countries.

The availability of specific shipping options and estimated delivery times will be confirmed during the checkout process based on your shipping address.

At innotronix.org, we strive to offer transparent and competitive shipping rates. Due to our diverse network of suppliers and the global nature of our products, shipping costs can vary depending on the specific item, its origin, and your chosen delivery speed.

• Most Deliveries to Germany & European Union: For the majority of our products, shipping is **FREE** for deliveries within Germany and all European Union countries, regardless of order value.
• Variable Shipping Costs: For certain items, especially when a faster delivery method is selected, a shipping fee may apply. Any applicable shipping costs will be clearly displayed on the **product page** and finalized during the **checkout process** before you complete your purchase. We ensure you are fully aware of any shipping charges upfront.
• International Shipping Costs (Non-EU / Planned Destinations): For deliveries to countries outside the EU (e.g., Switzerland, UK, Norway, and planned destinations like USA, Canada, Ukraine), shipping costs will be calculated based on the item, its origin, and the selected shipping method. These costs will be shown on the product page and at checkout.

Our goal is to get your order to you as quickly as possible. Delivery times consist of two main components:

• Processing Time: Most orders are processed and prepared for shipment within **1-2 business days** after your order is placed and payment is confirmed. Please note that processing times may vary slightly depending on the specific product and supplier.
• Transit Time: The actual delivery time after shipment is highly variable and depends on several factors, including:
  • The product's country of origin (many products are shipped directly from international warehouses).
  • The chosen shipping method (standard vs. express).
  • The destination country.
  • Customs processing times (for international shipments).

  Due to these variables, precise delivery times cannot be universally guaranteed. **Estimated delivery times for each product and selected shipping option will be clearly displayed on the product page and during the checkout process.** While most standard deliveries arrive within 7-20 business days, some international shipments may take longer.

We work with a variety of trusted international and national shipping carriers to ensure your order reaches you safely. The specific carrier used will depend on the product's origin, destination, and selected shipping method. Common carriers include, but are not limited to:

• DHL
• Hermes
• UPS
• FedEx
• DPD
• Standard national postal services (e.g., Deutsche Post, Royal Mail, USPS)
• Various specialized logistics partners from our suppliers.

For your convenience, a tracking number is provided for the **vast majority of our orders**. This allows you to monitor the progress of your shipment.

• How to get your tracking number: Once your order has been dispatched, you will receive an email notification containing your tracking number and instructions on how to track your package.
• In your customer account: If you have created a customer account on innotronix.org, you will typically find the tracking information within your order history.
• Exceptions: Please note that for some low-value items or when the cheapest shipping option is selected, a tracking number may not always be available. This will be indicated at the time of purchase if applicable.

Please be aware that customs duties, import taxes, and other charges may apply to your order depending on the origin of the product and your delivery destination. We strive for full transparency regarding these fees. It is crucial to understand your responsibilities:

6.1. Deliveries from within the European Union (EU)

• For products shipped directly from warehouses located within the European Union to any EU country, all prices displayed on innotronix.org **include the applicable German Value Added Tax (VAT)**.
• In these cases, you will **not be charged any additional customs duties or import taxes** upon delivery. The price you pay at checkout is the final price, with no hidden costs.

6.2. Deliveries from outside the European Union (e.g., China, Taiwan)

When products are shipped from outside the European Union (e.g., China, Taiwan) to customers in the EU or other non-EU countries, specific import regulations apply:

• For EU Customers (orders up to €150): All goods imported into the EU are subject to VAT. For the **majority** of these shipments, the necessary VAT is handled by our suppliers, meaning **you will usually not pay additional VAT upon delivery**. However, due to varying supplier practices and customs procedures, there can be **rare exceptions** where import VAT and/or a handling fee may still be charged upon delivery. In such exceptional cases, **you (the buyer) are initially responsible for these charges.**
• For EU Customers (orders over €150): In addition to import VAT, customs duties may also apply. For these shipments, **you (the buyer) will be the Importer of Record and are solely responsible for paying all applicable import VAT, customs duties, and any customs handling fees** levied by the destination country's authorities or the shipping carrier upon delivery.
• For Non-EU Customers (e.g., Switzerland, UK, USA, Canada, Ukraine): You (the buyer) are the Importer of Record and are solely responsible for all applicable import taxes, customs duties, tariffs, and any other fees or charges (including brokerage fees) levied by your country's customs authorities.
• **General Note:** These additional charges are **not included** in the item price or shipping cost paid to innotronix.org. We have no control over these charges and cannot predict what they may be. We strongly recommend contacting your local customs office for detailed information regarding your country's import policies and potential fees **before placing an order from outside the EU.**

**Our Reimbursement Policy for Unexpected Import Charges:**

To minimize any potential inconvenience or dissatisfaction, innotronix.org offers a goodwill reimbursement for unexpected import VAT, customs duties, or handling fees **that were not clearly indicated at the time of purchase** and were incurred for goods received. Should you be charged any such additional fees upon delivery, please follow these steps for reimbursement:

1. Pay the required fees to the shipping carrier or customs authority to receive your package.
2. Contact our customer support at support@innotronix.org within **14 days** of receiving your package.
3. Provide your order number and clear, legible proof of payment for the additional charges (e.g., official receipt from customs, invoice from the shipping carrier detailing the charges).
4. Upon successful verification, we will process a full reimbursement of the incurred fees to your original payment method or a designated bank account within [e.g., 5-7 business days].

This policy is designed to ensure a smooth shopping experience and applies to charges that surprise our customers, not to duties or taxes explicitly shown or expected for certain high-value or non-EU destination orders. Please refer to the product page and checkout for the most accurate information regarding potential costs.

• No Delivery to Packstations: Due to the nature of our international shipping partners and to ensure reliable delivery, we generally **do not offer delivery to DHL Packstations** or similar automated parcel locker services in Germany or other countries. Please provide a standard residential or business address for delivery.
• Delivery Attempts & Unclaimed Packages: If a delivery attempt is unsuccessful or a package remains unclaimed, it may be returned to the sender. In such cases, **you (the buyer) will be responsible for any additional shipping costs incurred for re-delivery or for the return shipping fees** if the item is not re-shipped. We advise you to closely monitor your tracking information and arrange for timely receipt of your package.
• Address Accuracy: It is crucial that you provide a complete and accurate shipping address at checkout. We cannot be held responsible for undelivered or misdelivered packages due to incorrect address information provided by the customer. Additional shipping charges for re-delivery due to address errors will be borne by the customer.
• No Guaranteed Express Shipping: While some suppliers may offer faster shipping options, a universally guaranteed "Express Shipping" with specific delivery times is **not a standard offering for all products** due to varying origins and logistics. Any available faster options will be shown at checkout.

We guarantee that you will receive your product safe and sound. In the unlikely event of loss or damage to the package during the delivery process, we undertake to send a replacement at our expense or provide a full refund. Your peace of mind is our priority.

As per German consumer protection law (§ 447, § 475 BGB), the **risk of loss or damage to the goods during transit remains with us (as the seller) until the goods are physically delivered to you**, the customer. This means:

• If your order is lost or significantly damaged before it reaches you, we are responsible for either providing a replacement shipment or issuing a full refund.
• To facilitate this process, we kindly ask you to inspect your package upon arrival. If you notice any visible damage to the packaging, please note it with the delivery carrier if possible, and take photos before opening.
• In case of a lost or damaged item, please contact our customer support immediately at support@innotronix.org. Provide your order number and clear photos of any damage. We will guide you through the next steps to resolve the issue promptly.

Please understand that our responsibility as the seller to you, the consumer, is independent of our agreements with our third-party suppliers or shipping carriers. Your satisfaction is our priority.

If you have any further questions about shipping or delivery, please do not hesitate to contact us:

Yevhen Moshkin (innotronix.org)
Landgrafenstr. 18
34590 Wabern
Germany

Email: support@innotronix.org
Phone: +4901723063912